At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we're looking for talented individuals to join our team and make a difference. Are you empathetic and driven to help others? Do you want a role where your people skills make a real difference? We're looking for a Swedish speaking Operations Coordinator to join our London team. In this role, you'll be the vital link between our members and our global network of doctors, nurses, and security professionals-ensuring they receive the highest standard of care. We're inviting passionate individuals to join our London team and be part of something truly global. • Salary: £29,000 per annum • Location: Croydon • Working hours are Monday to Friday between the hours of 8 - 4.30pm Responsibilities: • Support members with healthcare and security queries. • Coordinate medical appointments, authorise treatments, and manage policy claims. • Assess situations and communicate logistics worldwide. • Collaborate with a multidisciplinary team in a fast-paced environment. About the Role: • Global Impact: Your work will directly help people in times of need, across borders and cultures. • Career Growth: We offer a clear progression opportunities, and access to world-class training. • Award-Winning Workplace: Recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2026. • Comprehensive Benefits: Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day, 22 days holiday. • Supportive Culture: Join a diverse, collaborative team where expertise and innovation thrive. Requirements • Strong organisational and critical thinking skills. • A natural, empathetic approach and passion for helping people. • Fluency in Swedish plus excellent English, both written and spoken • Fluency in other Nordic languages such as Danish, Norwegian, or Finnish a great advantage. • Customer service experience (contact centre or similar) is a plus. • Confidence with Microsoft Office and an appreciation for data protection. • Education to A-Level or Degree level, with interest in healthcare, world politics, or international security preferred. By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2026. 13,000 experts | 1,200+ locations | 90 countries | 110+ languages Start your journey with us today. Apply now!