Ready to be the Voice of Boozt? Join our Customer Service Rapid Resolution Team! Are you a quick-thinking, empathetic problem solver who thrives in a fast-paced environment? Do you love turning a customer's frustrating moment into an absolute win? If so, we want you on our Rapid Resolution Team! As a vital part of our front-line defense, you won't just be answering queries, you will be the voice, personality, and heart of Boozt across all our global markets.
WHAT YOU WILL DO - Master our live channels: Dive into the action via phone and chat , engaging directly with our customer.
- Become the ultimate expert: You'll handle a dynamic variety of inquiries - from product details to shipping, payments, and exciting promotions. No two chats are ever the same!
- Deliver instant magic & take ownership: "Rapid Resolution" isn't just a name; it's our mission. You'll take full ownership of customer challenges, proactively hunting down solutions and ensuring a seamless, stress-free experience from the moment they order to the second it hits their doorstep.
- Be a process innovator: Your voice matters. You will actively look for ways to optimise our workflows and identify opportunities to elevate the customer experience to the next level.
- Champion the ultimate experience: Enhance standard customer service into an exceptional, world-class experience with every single interaction.
YOUR PROFILE - You are fluent in Swedish.
- You are also fluent in English which is our corporate language.
- You genuinely love communicating and take pride in expressing yourself clearly and engagingly, both in speech and writing.
- You thrive under pressure, bringing a calm, resourceful energy to fast-paced situations to deliver quick, precise, and personalised solutions.
- You have a knack for creating genuine, meaningful connections with both your teammates and our customers, consistently going above and beyond to make people feel valued.
- You already know what it takes to deliver great experiences, so previous background in the service or hospitality industry is highly valued.
OUR OFFER This is a chance for you to join our vibrant Customer Service Team, an opportunity to grow and develop with one of the leading Nordic E-commerce companies.
- Your journey will begin with a comprehensive, structured training program designed to equip you with all the tools, knowledge, and confidence you need to crush your goals from day one.
- You will join a big international team where we support and learn from each other, but most important of all - we have fun while doing so.
- Full-time employment starting with a 3 month probation period.
- Working hours for the team is based on a rotating schedule of either 8:00-16:00 or 10:00-18:00, Monday through Friday.
- The start date will be 1st of October.
- This is an on-site position. You will be working from our amazing headquarters in the heart of Copenhagen.
Selected candidates will be invited to an on-site recruitment event during Week 37 at our Copenhagen HQ. You'll tour the office, meet the team, and participate in interactive group activities to see if we're a mutual fit. Attending this on-site event in Copenhagen is a
required step in our hiring process. We're reviewing applications
on an ongoing basis, so don't wait -
apply now!
Last day to apply is the 30th of August. Note! Only applications in English will be considered.
We look forward to receiving your application! Important: Applicants must have the legal right to work in Denmark at the time of employment. Please note that this position does not include visa sponsorship or relocation support.
BOOZT PERKS • Great personal and internal career development opportunities • A culture built on our values of trust, freedom, and responsibility • Driven and passionate international colleagues • A generous employee discount • Healthy and delicious breakfast and lunch, top-quality coffee, and fresh fruit available all day • In-house gym, onsite masseuse, and medical doctor • An amazing HQ in central Copenhagen - the iconic, energy-efficient Krystallen building, recognized for its architectural design and sustainability. Enjoy breathtaking city views and much more!
A LITTLE BIT ABOUT US We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com . Headquartered in Copenhagen, with over 1,100 colleagues across Europe, tech hubs in Vilnius and Poznań, and a fully automated warehouse in Ängelholm, we create value for both consumers and brands while fostering diversity, inclusion, and innovation. Our team Customer Service Locations Copenhagen HQ Employment type Full-time Seniority Entry level